Your privacy is very important to us !
All natural persons, who uses the mobile applications published by MindfulMatrix IT Solutions are covered under this Policy.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you. This Policy seeks to cover personal information provided to us which covers all/any of the following:
“Personal information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
“Sensitive personal data or information” of a person means such personal information which consists of information relating to:-
Provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for these purposes.
Keeping customer information secure and using it only as the customers would want the Bank to, is a top priority for everyone in the Bank. Here then, is the Bank’s promise to the customers:
2. The bank will safeguard, securely and confidentially, any information that the customers share with the Bank. The bank will continue to maintain its tradition of not sharing the transaction information in customers’ account with anyone except when required by law or statutory agencies.
3. The bank will limit the collection and use of customer information to the minimum required delivering effective service to the customers, to administer Bank’s business and to advise customers about the Bank’s products, services and other safeguards.
4. The bank will give access to customer information to only those employees who are authorized to handle the customer information. Employees who violate Bank’s Privacy Promise will be subject to the Bank’s normal disciplinary process.
5. The bank will not reveal customer information to any external organization unless the bank has previously informed the customer in disclosures or agreements have been authorised by the customer or as required by the law and statutory authorities.
6. The bank will always maintain control over the confidentiality of the customer information. The bank may, however, facilitate relevant offers from reputable companies for product promotion jointly/tied up with the bank.
7. Whenever the bank hires other organizations to provide support services, the bank will require them to conform to the Bank’s privacy policy standards.
8. For purposes of credit reporting, verification and risk management, the bank may exchange information about the customers with reputed and clearing house centers.
9. The bank will exercise due diligence about ensuring the accuracy of the information collected.
10. Bank may record and monitor telebanking / mobile banking calls for security purposes.
In order to provide you with our mobile bill recharge service for both prepaid and postpaid accounts, we may collect and utilize your contact list. This collection and usage are done in accordance with applicable data protection laws and regulations.
Why We Collect Contact Lists
We collect your contact list for the following purposes:
How We Use Contact Lists
Data Security and Privacy
We take data security and privacy seriously. Here are some measures we implement to protect your contact list data:
– Encryption: Contact list data is transmitted and stored securely using encryption protocols to prevent unauthorized access.
– Access Controls: Access to your contact list data is restricted to authorized personnel only, and it is used solely for the purposes outlined in this policy.
– Data Retention: We retain contact list data only for as long as necessary to fulfil the purposes mentioned above. Afterward, it is securely deleted.
Third-Party Sharing
We do not share your contact list data with third parties for marketing or promotional purposes. However, we may share it with trusted third-party service providers strictly for the purpose of processing recharge transactions and delivering related notifications.
Your Consent
By using our app and agreeing to this privacy policy, you consent to the collection and usage of your contact list data as described herein. You can withdraw your consent at any time by adjusting your device’s permissions or contacting us for assistance.
MindfulMatrix IT Solutions
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